Overall, the customer reviews for the salon point towards a positive experience, with Kim receiving high praise for her professionalism, skill, and attentiveness. Customers have expressed satisfaction with their haircuts, styles, and treatments, highlighting Kim's ability to listen to their needs and provide expert advice.

However, there is some dissatisfaction expressed in one review regarding a perceived decline in the salon's quality after the departure of a previous stylist. Despite this, the majority of reviews praise Kim and the salon for their exceptional service, attention to detail, and overall transformative hair experiences.

Overall, the customer reviews for Elm Hair seem to be quite mixed. While some customers had fantastic experiences with the team, achieving the hair colour and cut they desired and feeling relaxed and listened to throughout the process, others had disappointing experiences.

Some customers felt rushed, not listened to, and unsatisfied with the roughness and techniques used during their haircuts. It seems that the quality of service at Elm Hair may vary depending on the individual stylist.